Complaints
We take your comments seriously. One NorthEast aims to provide an open, accountable and efficient service to all our customers. Whilst every effort is taken sometimes mistakes are made.
A complaint process has been set up for people who feel dissatisfied about the service or treatment they receive. You have a right to complain and to have it investigated. We aim to learn from any mistakes and the complaints procedure is seen as very important in this continuous programme of improvement.
Any complaints about our handling of personal information should be addressed to Head of Legal Services, at the address on the homepage.
If your complaint relates to the handling of your personal information by an organisation with which we share information, then please let us know that. We aim to respond to your complaint within 20 days of receiving it.
You have a right of appeal in relation to any decision we make, which we will tell you about when we respond to your complaint. We will always review our policy and procedure in line with any justified complaints.
Our complaints procedure is attached below.
To submit any comments, please use the on-line form.
Complaint Policy and Procedure [pdf]
(61 KB)
